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For Letterbox
Distribution complaints, click
here.
Recipients of Letterbox Distribution Post mail who
wish to make a complaint about delivery, non-delivery, loss, damage,
delay or similar may contact Letterbox in the following ways:
| By post: |
Customer Services
Greatbatch Limited t/as Letterbox Distribution
Unit 65, Lancaster Road Industrial Estate
Lancaster Road
New Barnet
Hertfordshire
EN4 8AS
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| By email: |
customerservices@letterboxdistribution.com |
Complaints should be submitted within 30 days
of the incident date. Letterbox aims to investigate and resolve
all complaints within 28 days of the date the complaint was
submitted.
Please note: this complaints service is for mail handled
by Letterbox Distribution. This can be determined by looking for
our logo (indicia) in the top right hand corner of your mail (see
below).
Independent advice is available from Consumer Direct
who can be contacted on 08454 040 506. (www.consumerdirect.gov.uk)
Recipients of mail delivered by a Letterbox Distribution
Post Delivery Operative who are not happy with Letterbox's resolution
of their complaint, or if a conclusion has not been reached within
8 weeks of the original complaint, may refer their complaint
to an independent redress scheme. Details of the redress scheme
will be provided for complaints which reach this stage.
Mail delivered by a Letterbox Distribution Delivery
Operative can be identified by the indicia printed in the top right
hand corner of an envelope (pictured below), which will carry the
unique number 'CL137'.
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