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Making a Complaint
For Letterbox Distribution complaints
click here to
view our complaints procedure.
Recipients of Letterbox Distribution Post mail who wish to make a complaint about delivery, non-delivery, loss, damage, delay or similar may contact Letterbox in the following ways:
By post:
Customer Services
Greatbatch Limited t/as Letterbox Distribution,
Unit 65,
Lancaster Road Industrial Estate,
Lancaster Road,
New Barnet,
Hertfordshire,
EN4 8AS
By email:
customerservices@letterboxdistribution.com
Complaints should be submitted within 30 days of the incident date. Letterbox aims to investigate and resolve all complaints within
28 days of the date the complaint was submitted.
Please note: this complaints service is for mail handled by Letterbox Distribution. This can be determined by looking for our logo (indicia) in the top right hand corner of your mail (see below).
Independent advice is available from Consumer Direct who can be contacted on
08454 040 506. (www.consumerdirect.gov.uk)
Recipients of mail delivered by a Letterbox Distribution Post Delivery Operative who are not happy with Letterbox's resolution of their complaint, or if a conclusion has not been reached within
8 weeks of the original complaint, may refer their complaint to an independent redress scheme. Details of the redress scheme will be provided for complaints which reach this stage.
Mail delivered by a Letterbox Distribution Delivery Operative can be identified
by the indicia printed in the top right hand corner of an envelope (pictured
below), which will carry the unique number 'CL137'.
 
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