Hammersmith & Fulham Council
Leaflet Distribution Company Helps Hammersmith & Fulham Council Keep Tenants Informed
Hammersmith & Fulham Council is the local authority for the London Borough of Hammersmith and Fulham in Greater London.
One of 32 borough councils in London, Hammersmith and Fulham is divided into 16 wards and currently has 46 Elected Members.
Client’s Objective
Prior to working with Letterbox Distribution.com, the council’s design and publication department had struggled to find a leaflet distribution company that could provide them with a reliable service.
“We’d tried every option, you name them, we’d most probably tried them, but were always left disappointed by the service we experienced,” explains Geoff Cowart, the council’s Head of Design and Publications.
“We wanted peace of mind that our jobs were going to be carried out correctly by a distributor with the knowledge and experience to carry out the work to the highest standard.”
Leaflet Distribution Company Solution
We have experience working with a number of London Borough Councils so understand the requirements and high standards expected in the Public Sector industry. Hammersmith & Fulham Council trialled our services and several years later, the working relationship is still going strong.
Why Client Chose Our Leaflet Distribution Company
“We chose Letterbox Distribution because we had more confidence in them than anybody else. They were, and continue to be, the most accurate and reliable distributors we’ve ever worked with by far,” said Geoff.
“I’ve been working with Letterbox Distribution for many years now and have always been extremely happy with their door drop services.”
The Results
We’ve been working with the council on a wide range of door to door and bulk delivery services since 2002. From delivering postcards, flyers and adverts to publications and newspapers, Letterbox Distribution has met all of the council’s direct marketing needs.
“At one point they were delivering 80,000 newspapers for us every fortnight,” said Geoff.
“These days we use them to help us regularly communicate key information to residents, which can range from full blown publications and up to 20,000 newspapers to the latest waste collection, school admissions and Council Tax information. They also deliver a lot of targeted products for us, for instance, we often ask them to make specific deliveries to just our schools, libraries or youth clubs.
“Other times we ask them to do partial distributions, such as to all of the White City estate, a particular postcode or to businesses on a certain road. The options are endless.”
Customer service has been integral to the success of the working relationship, which has been cited by the council as being one of Letterbox Distribution’s main strengths.
“I’ve worked very closely with Simon and his team over the years and have always had an excellent relationship with them,” added Geoff.
“I can’t fault the customer service. I’m able to call up and speak to our account manager Bev or Tracey. It’s that personal touch that really makes the difference, in fact, I’ve become really good colleagues with them over the years.
“I wouldn’t hesitate to recommend them.”
Excellent service and value for money. An extremely effective way of getting our message to a large number of people. Highly recommended.
Martin Bamford, Cranlieigh Chamber of Commerce
I've used Letterbox Distribution to promote a number of recruitment open days for my clients. The service has always been excellent, and my clients have reported that their events have been a huge success, enabling them to fill a large number of hard-to-recruit posts.
Steve Watling, WDAD
Excellent to deal with. Always happy to take the time to explain what can and can't be done thoroughly, so you know exactly where you are at. Very pleasant staff and would certainly use again.
Reuben, HomExperts Head Office
We currently use Letterbox for the regular distribution of our flyers due to the excellent service we receive and the cost effectiveness of their mail outs. The friendly, personal assistance we receive enables us to save money by joining combined mail outs and we have been pleased with the quality clients that we have been matched up with. We also use Letterbox solus mail outs which we find to be very reasonable priced and reliable. We would happily recommend Letterbox to anyone.
India Cummins, Property Liaisons
As a mailing house I often need a company who deliver door to door on behalf of my clients. This stated I've used letterbox for over 20 years now and can safely say that they do what it says on the tin. Not every door to door distribution company give such an in depth and great service, that Letterbox do which is why we use them. To this end I would not hesitate in referring them if and when the occasion arise. The staff are always very helpful, coming back to you pretty quick with figures and costings which for me and my clients is a necessity as time is of the essence. Thanks for a GREAT service.
Neil Giller, Central Direct Mailing (Euro) Ltd
As a door drop planning and buying agency, we work with a considerable number of door to door distribution companies across the country. Letterbox Distribution have proven themselves to be reliable, efficient and effective from the planning phase right through to implementation. We have placed orders that range from requiring distribution of several thousand leaflets to several hundred thousand leaflets, and the size of their operation allows them to absorb anything that we need in a short space of time, whilst maintaining the quality that we and our clients require.
The Letterbox Consultancy, Door Drop Buying & Planning Agency
We have always found Letterbox Distribution a pleasure to deal with, their service and professionalism far exceeds the standards we've found with other companies we have tried in the past. Quick delivery and turnaround, reliable and great value for money considering the high service standard from start to finish. Highly recommended.
Robinson Jackson, Bexley and Bexleyheath Offices
I would like to take this opportunity to say that the quality of service offered by Letterbox Distribution over the past 20-months has been highly impressive. The results have been amazing! I have no hesitation in recommending this company, as the service provided is above and beyond our expectations, and far surpasses our previous distribution company.
Ademaj Ltd, Cleaning Services
The team are always helpful and very organised. Lisa and Katherine are a delight to work with and have never let me down once. Knowing the leaflets actually get delivered is the most important aspect of any marketing campaign and with letterbox you get this every time. You can even track progress to give you total peace of mind. No need to look any further, tried and tested.
Gary Butler (Director), Trading Places
I was always pretty sceptical about entrusting a third party with this form of marketing and had concerns that the distribution would actually take place as we required.
Having said that, I have now used Letterbox Distribution on numerous occasions to undertake leaflet allocations to large numbers of residents in and around our local area
and am pleased to say that I have been very impressed with the service received and wouldn’t hesitate to recommend Letterbox Distribution to other companies looking to outsource this kind of marketing.
Debbie Keith (Marketing Executive), Spire Wellesley Hospital, Southend
We approached Letterbox to distribute materials (c300k maps for a volunteer programme) to 10 locations across London over a 45 day period. They had the facility to store our materials and we planned on weekly deliveries based on projected use. As we developed the programme these projections changed and Letterbox were both pragmatic and flexible in managing these changes as drops went up and down at different locations. We have since used them again and they did another great job on a quick turn around. I would recommend using them.
Duncan Rosie, Team London Ambassadors, Southwark
Since 2010 I've been using Letterbox Distribution to promote my Joinery business. I would like to say that this company has been amazing. I'm highly impressed by their work as my business has been highly rated! If you have any concerns, then you should definitely ask Letterbox Distribution for any help!! Thank you! Keep up the fabulous work!
L&B Joinery, Enfield
I have no hesitation in recommending Letterbox Distribution. We’ve been working with them for 20 years and have always received a consistently high quality, reliable service. Our door drop campaigns are so successful, we were 151% up on our year-on-year turnover last year and I have no doubt that Letterbox has played a key role in helping us achieve this success.
Paul Grover (Director), Winkworth, Barnet
